Support - To Infinity

Thank you for playing To Infinity!

This page was created to help players resolve doubts, understand game features, and contact our team if they need further assistance.

Contact:

If you have encountered a problem that is not listed on this page or wish to report a bug, please send a message to:

kundrogames@gmail.com
Discord Server

When contacting us, please always provide:

• Device model
• Android or iOS version
• Detailed description of the problem
• If possible, please send screenshots or videos.

Frequently Asked Questions

How do I participate in the world ranking?

To participate in the world ranking for each stage, you need to register and save a player name in the stage selection menu.

After saving your name, your scores can be recorded in the online rankings.

How to unlock the secret stage "????"?

The secret stage can be unlocked by accessing the GIFT menu available on the game's home screen.

Within this menu, tap the Discord button to complete the unlocking process.

How do I unlock special stages?

In the special stages menu, each stage has an Unlock button.

Tap this button to begin the unlocking process for that stage.

How to revive during a match?

When colliding with an obstacle, you can choose between two options:

Watch an advertisement

• Tap the green button.
• After watching the entire advertisement, the character will continue the level from where they left off.

Use a Revive

• Tap the gray button located below the green button.
• A Revive will be consumed and the match will continue from where it was interrupted.
• You need to have Revives available to use this option.

Known Issues

Although the game undergoes constant updates and frequent testing, some issues may occur on certain devices or specific operating system versions.

Jump button unresponsive during gameplay

This issue was fixed during recent development and testing.

However, on some devices or specific operating system versions, this behavior may occasionally occur.

If this happens, restart the game and inform our support team.

The game starts without audio.

This issue has been fixed in the latest versions.

However, differences between manufacturers and operating system versions may cause isolated occurrences.

If this happens, close the game completely and reopen it.

The game won't open.

This issue has been fixed for devices identified during testing, including devices running Android 13.

However, specific incompatibilities with certain devices may still occur.

If the game still doesn't open, please contact our team and provide your device model and operating system version.

Reporting Bugs

If you encounter any errors, crashes, graphics problems, audio glitches, or unexpected behavior, please submit a report to our team.

The more details you provide, the faster we can investigate and fix the problem.

Updates

To Infinity receives improvements and fixes regularly.

We recommend keeping the game updated to ensure the best possible experience.

Thank you for supporting the project and being part of the To Infinity community!