Support - To Infinity

Thank you for playing To Infinity!

This page was created to help players resolve doubts, understand game features, and contact our team if they need further assistance.

Contact:

If you have encountered a problem that is not listed on this page or wish to report a bug, please send a message to:

kundrogames@gmail.com
Discord Server

When contacting us, please always provide:

• Device model
• Android or iOS version
• Detailed description of the problem
• If possible, please send screenshots or videos.

Frequently Asked Questions

How do I participate in the world ranking?

To participate in the world ranking for each stage, you need to register and save a player name in the stage selection menu.

After saving your name, your scores can be recorded in the online rankings.

How to unlock the secret stage "????"?

The secret stage can be unlocked by accessing the GIFT menu available on the game's home screen.

Within this menu, tap the Discord button to complete the unlocking process.

How do I unlock special stages?

In the special stages menu, each stage has an Unlock button.

Tap this button to begin the unlocking process for that stage.

How to revive during a match?

When colliding with an obstacle, you can choose between two options:

Watch an advertisement

• Tap the green button.
• After watching the entire advertisement, the character will continue the level from where they left off.

Use a Revive

• Tap the gray button located below the green button.
• A Revive will be consumed and the match will continue from where it was interrupted.
• You need to have Revives available to use this option.

Known Issues

Although the game undergoes constant updates and frequent testing, some issues may occur on certain devices or specific operating system versions.

Jump button unresponsive during gameplay

This issue was fixed during recent development and testing.

However, on some devices or specific operating system versions, this behavior may occasionally occur.

If this happens, restart the game and inform our support team.

The game starts without audio.

This issue has been fixed in the latest versions.

However, differences between manufacturers and operating system versions may cause isolated occurrences.

If this happens, close the game completely and reopen it.

The game won't open.

This issue has been fixed for devices identified during testing, including devices running Android 13.

However, specific incompatibilities with certain devices may still occur.

If the game still doesn't open, please contact our team and provide your device model and operating system version.

Reporting Bugs

If you encounter any errors, crashes, graphics problems, audio glitches, or unexpected behavior, please submit a report to our team.

The more details you provide, the faster we can investigate and fix the problem.

Updates

To Infinity receives improvements and fixes regularly.

We recommend keeping the game updated to ensure the best possible experience.

Thank you for supporting the project and being part of the To Infinity community!

Privacy Policy - To Infinity Android

Privacy Policy

This privacy policy applies to the To Infinity app (hereby referred to as "Application") for mobile devices that was created by Kundrogames (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS".

Information Collection and Use
The Application collects information when you download and use it. This information may include information such as

• Your device's Internet Protocol address (e.g. IP address)
• The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
• The time spent on the Application
• The operating system you use on your mobile device

The Application does not gather precise information about the location of your mobile device.

The Application does not use Artificial Intelligence (AI) technologies to process your data or provide features.

The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.

For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information, including but not limited to kundrogames@gmail.com. The information that the Service Provider request will be retained by them and used as described in this privacy policy.

Third Party Access
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.


Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

• Google Play Services
• AdMob
• Firebase Crashlytics
• Unity

The Service Provider may disclose User Provided and Automatically Collected Information:

• as required by law, such as to comply with a subpoena, or similar legal process;
• when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

Opt-Out Rights
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you'd like them to delete User Provided Data that you have provided via the Application, please contact them at kundrogames@gmail.com and they will respond in a reasonable time.

Children
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.

The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (kundrogames@gmail.com) so that they will be able to take the necessary actions.

Security
The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.

Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

This privacy policy is effective as of 2026-05-15

Your Consent
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact Us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at kundrogames@gmail.com.